Technical Support Specialist

Bluefors Oy

Helsinki
Vakituinen
Täyspäiväinen

4 päivää sitten

Home of cool-headed and warm-hearted.Työn kuvaus:We are now looking for a Technical Support Specialist to our Technical Support and Service Team. Our team is in the key role at Bluefors, since we give our customers the best possible support when working with our systems. We are an international team of skilled professionals, and we are proud of what we do now you can join our growth story.Your tasks will be to communicate closely with our customers, providing timely and accurate technical assistance related to Bluefors cryostat system and its operation. In addition, you will cooperate with the different in-house departments, for example production, QEHSC, R&D and planning. You will have an interesting, versatile role at our customer interface in which you will succeed with a positive, service-minded attitude, systematic way of working and excellent people skills.We expect you to have a degree in applied physics or engineering, or other technical background, and 3-5 years of relevant work experience. Experience in ERP and/or CRM system usage is definitely seen as an advantage as well as experience in using Dilution Refrigerators and knowledge of technical drawings those skills would help you in your daily work, but naturally you will be getting a full introduction, to be successful in this position.As a Technical Support Specialist, you have the chance to work directly with customers for example on top of the quantum computing industry. We offer you a job where you will have the chance to develop yourself with challenging and varying tasks in a team of great colleagues. As a fast-growing company, we can offer you professional growth opportunities in a flexible, truly international work environment.For this role we do not offer support for relocation.Main responsibilities
- Owning the cases requiring technical support, including troubleshooting, defining fix plan, and ensuring the implementation of the fix
- Ensuring customer satisfaction in technical support questions
- Documentation and quality assurance of technical support provided
- Other responsibilities: maintaining installed base dataWhat we expect from you
- Degree in applied physics or engineering, or other technical background
- 3-5 years of relevant work experience
- Fluent English language skills, both written and spoken
- Systematic way of working, carefulness, and commitment to high-quality
- Service-minded attitude and good interaction skillsWe also appreciate
- Experience in ERP and/or CRM system usage (e.g. Salesforce)
- Experience in using Dilution Refrigerator
- Knowledge of technical drawings
- Positive and hands-on attitudePlease apply on September 14, 2025, at the latest through our recruitment system at BLUEFORS.COM. Please note, that we start the interviews after the application period, and the position will be filled as soon as the suitable candidate is found.For further information please contact Director, Service Delivery, Juho Hautala through juho.hautala@bluefors.com.Bluefors is the world's leading manufacturer of ultra-low temperature cryogen-free dilution refrigerators.We design and manufacture measurement systems, that can provide clean and quiet environment for scientific research, even at ultra-low temperatures. Our systems have options which include wiring and superconducting magnets and can be customized to meet the requirements of each customer. We have a strong focus on the quantum computing and information community and are here to support scientists and industries go further in their endeavors. For this we have brought together the best minds from a variety of fields. If you are a skilled physicist, technician, engineer or business professional and looking for an interesting job in multicultural environment, join our growth story at Bluefors.Here we are curious to the core, have wide-range expertise, and have one mission: progress. Continuous development, learning, and collaboration are fundamental to our way of working. In our agile company structure customers are in direct contact with scientists and engineers who design their system. We deliver systems all around the world and the markets for our products are constantly growing. Currently we employ more than 600 professionals from over 50 different nationalities. We offer competitive benefits package, employee share program, flexible working environment and a non-smoking workplace.

Bluefors Oy

Hae nyt