Director, Sales - Contact Pro
Sinch Näytä kaikki työpaikat
- Suomi
- Vakituinen
- Täyspäiväinen
Sinch is a global leader in cloud communications for mobile customer engagement.Our Contact Pro product is a flexible and robust omnichannel cloud contact center solution. It enables businesses to manage customer interactions across voice, email, chat, social media and more, all from a single platform. Designed to integrate with key business systems, Contact Pro helps companies improve agent productivity and deliver a better customer experience.As our Contact Pro business unit continues to expand globally, we are looking for a key commercial leader to drive its next phase of growth.About the role
We are seeking a dynamic and experienced Sales Director to lead the global Contact Pro sales specialist team: this is a critical leadership role responsible for shaping and executing the commercial strategy, driving significant business growth.We expect the new leader to be a business builder who can deliver tangible results: you will take ownership of the team's strategy and development, refine its market approach, and be responsible for its overall success.Key responsibilities:
- Lead GTM Strategy & Execution: Evolve and execute a multi-faceted Go-to-Market strategy to drive growth and expand our market share across EMEA and Americas
- Drive Revenue Growth: Take full ownership of the Contact Pro sales targets. Develop and execute a plan to accelerate business growth and deliver results across all the KPIs (financials, pipeline, average deal size, close rate, etc.)
- Develop Partner & Channel Opportunities: Identify, build and nurture a strong partner ecosystem. This includes fostering the current partners and creating relationships with selected key partners (e.g., Telcos, System Integrators, VARs) to develop new revenue streams and expand our reach.
- Build and Lead a High-Performing Team: Lead, mentor, and grow the existing team of Sales Specialists, fostering a culture of ownership, accountability, and success in a fast-paced, evolving environment.
- Focused Planning & Execution: Assess market opportunities and white spaces to refine GTM priorities and ensure the team is engaged in the most impactful activities, including direct sales if applicable.
- Cross-Functional Collaboration: Work closely with regional sales leadership, product, and regional partner teams to ensure strategic alignment, manage dependencies, and maximize market opportunities.
- An Experienced CCaaS/CPaaS Sales Leader: you have 10+ years of experience in the enterprise software space, with significant experience in the CCaaS, UCaaS, or CPaaS industry. You have a proven track record of leading sales and partner teams to success.
- A Versatile Sales Strategist: You have demonstrable experience in building and nurturing a successful partner-led sales motion, knowing how to motivate and activate partners to drive revenue - but you also worked in direct enterprise sales, knowing how to adapt the strategy to the market's needs
- A Strategic Builder and Executor: You are a strategic thinker who can create a plan and a hands-on leader who can execute it. You thrive in a "builder" environment and have a history of achieving ambitious goals.
- A Change Agent: You have experience leading teams through periods of evolution. You are adaptable, resilient, and can navigate ambiguity to create clarity and direction for your team.
- Results-Oriented: You are metric-driven and have a strong sense of urgency. You are committed to hitting the ground running and making an immediate impact on the business.
- Excellent Communicator: You possess exceptional communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders, team members, and executive-level partner and customer contacts.
- Familiarity with key CRM ecosystems (SAP, Salesforce, etc.) is a strong plus.
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!