Customer Success and Engineering Manager

• Lead, coach, and mentor a team of Customer Success Managers and Customer Success Engineers to drive exceptional customer experiences and outcomes.
• Set clear objectives, provide ongoing feedback, and conduct performance evaluations to ensure team members meet and exceed targets.
• Foster a collaborative and supportive team environment that encourages knowledge sharing, innovation, and continuous improvement.

• Develop and implement initiatives to enhance customer success, satisfaction, and retention.
• Work closely with cross-functional teams, including Sales, Product, and Support, to align customer success efforts with business goals and objectives.
• Analyze customer feedback, usage data, and industry trends to identify opportunities for product improvement and customer engagement.

• Build strong relationships with key stakeholders, including C-suite executives, to understand their business objectives, challenges, and priorities.
• Proactively engage with customers to identify opportunities for upselling, cross-selling, and expansion of our product offerings.
• Serve as an escalation point for resolving complex customer issues and ensuring timely resolution.

• Develop and deliver comprehensive training programs to empower CSMs and CSEs with the knowledge and skills needed to succeed.
• Stay abreast of industry best practices, emerging technologies, and trends to ensure our team remains at the forefront of customer success practices.

• Bachelor's degree in Business Administration, Marketing, or related field; MBA or equivalent experience preferred.
• 5+ years of experience in a customer-facing role within the technical industry, with at least 2 years in a managerial or team lead capacity.
• Proven track record of driving customer success, satisfaction, and retention in a fast-paced and dynamic environment.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire cross-functional teams.
• Strong analytical abilities with a data-driven approach to decision-making and problem-solving.
• Passion for technology and a genuine desire to help customers achieve their business objectives.

• Be part of a dynamic, international Finnish growth company with talented and skilled professionals from all around the world
• Wide scope of tasks and responsibilities; chance to learn and develop professionally every day
• Work-life balance matters: option for a hybrid work-from-home policy and flexible hours
• Comprehensive occupational health care plan, with health insurance and support for mental wellbeing
• Benefit from other perks such as lunch benefit, yearly wellbeing budget, bike & commuting benefit...
• Nice office space in Espoo Keilaniemi, free beverages and fruits, ergonomic equipment, and supportive tools

Qt Group