Global Product Support Engineer

Applied Materials Näytä kaikki työpaikat

Kirkkonummi, Uusimaa
Vakituinen
Täyspäiväinen

15 päivää sitten

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.What We OfferLocation: Kirkkonummi,FINYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .The Global Product Support Engineer is a key technical contributor responsible for ensuring product readiness, serviceability, and lifecycle support of the ALD systems from concept through full production and field deployment. This role bridges Product Development, TPS, Field Service, Manufacturing, and Customers, ensuring that products are designed, released, and supported with high reliability, safety, and customer satisfaction.GPS engineers are embedded members of the Product Development Team and play a critical role in Design for Serviceability (DfS), customer readiness, documentation, training, and escalation support across the installed base.Key ResponsibilitiesProduct Lifecycle & Customer Readiness

Act as the GPS representative on the product development programs from concept through production release
Drive Customer Readiness Deliverables, ensuring tools are supportable, serviceable, and safe before release
Participate in product design reviews with focus on serviceability, reliability, safety, and cost of ownership
Support transition of products from development into full production and field support

Design for Serviceability (DfS)

Perform DfS assessments and influence mechanical, electrical, software, and process designs
Provide field‑driven feedback into hardware, firmware, and software designs
Support development of final test procedures and validation activities
Ensure compliance with safety and regulatory requirements (CE, SEMI, local regulations)

Documentation & Knowledge Enablement

Own or contribute to internal and customer‑facing documentation, including:

Service manuals
Troubleshooting guides
Work instructions
Safety and regulatory documentation
Coordinate publishing and release of documentation aligned with product milestones

Training & Certification

Develop and maintain Applied Global University (AGU) and Applied Materilas Finland‑specific training materials
Define certification task lists for Field Service Engineers and partners
Deliver or support technical training sessions for internal teams and customers

Spare Parts & Cost Management

Define and maintain spare parts lists, visual identifiers, and stocking strategies
Validate Cost of Consumables (CoC) and Cost of Ownership (CoO) models
Support Install & Warranty (I&W) budget planning and cost reduction initiatives

Field & Escalation Support

Act as Level‑3 technical escalation support for complex field issues
Support first tool installs, customer escalations, and critical issue resolution in collaboration with TPS and FSO
Drive root cause analysis and corrective actions for recurring field issues
Collaborate with cross‑BU and platform teams (e.g., FI, Robotics, Software, ExH)

Cross‑Functional Collaboration

Work closely with:

Product Development & R&D
Technical Product Support (TPS)
Field Service Organization (FSO)
Manufacturing & Supply Chain
Quality, Safety, and Regulatory teams
Interface with customers when needed to support escalations, qualifications, and readiness reviews

Required Qualifications

Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Mechatronics, Materials, Physics, or similar)
Strong understanding of semiconductor equipment, vacuum systems, ALD processes, or complex electro‑mechanical systems
Experience in product support, systems engineering, field service, or product development
Ability to read and interpret mechanical drawings, electrical schematics, and system architectures
Strong problem‑solving and root‑cause analysis skills
Excellent communication skills; able to work across global, cross‑functional teams
Willingness to travel internationally as required

Preferred Qualifications

Experience with ALD, CVD, or advanced process equipment
Background in Design for Serviceability or product lifecycle support
Familiarity with SAP, Teamcenter, or similar PLM/CRM tools
Experience supporting tools in high‑volume manufacturing fabs
Prior experience in Applied Materials, Picosun, or similar semiconductor OEM environments

What Success Looks Like

Products launch with minimal field issues and high customer readiness
Clear, high‑quality service documentation and training are available at release
Field teams are enabled, confident, and efficient
Customer escalations are resolved quickly with strong root‑cause containment
GPS is viewed as a value‑adding partner in product development

Additional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 50% of the TimeRelocation Eligible: NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applied Materials

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