Customer Success Manager

Espoo, Helsinki
Vakituinen
Täyspäiväinen

2 kuukautta sitten

Job Description:

Role: Customer Success Manager
Department: Solutions
Location: Any ICEYE office in Europe
Reports to: Head of Customer Success, Solutions
Employment type: Permanent
Working type: Hybrid
Employment is subject to applicable security screening (incl. SUPO)

The Mission of the Role:In this role you will ensure European government clients successfully use ICEYE's satellite data to manage natural disasters.Satellite data is only valuable if it's used effectively during a crisis. You act as the essential link between ICEYE's radar technology and the European government officials who rely on it. Your job is to ensure these public sector clients aren't just buying data, but are actively integrating it into their emergency response plans to monitor floods and fires in real-time.Who We AreICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE's world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world's largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy - day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits.As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE's near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring (including oil-spill detection), and finance, contributing to global security and community resilience.ICEYE operates internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, and the US. The company has more than 900 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.Requirements:We are seeking a Customer Success Manager to join ICEYE's global Solutions organisation, to focus on supporting our business and growth in Europe. The Solutions team's mission is to deliver unique insights and solutions to Government, Utilities, Insurance and Finance customers utilising the data produced by our proprietary constellation of radar enabled satellites and other sensors and sources.Our initial area of focus is natural catastrophe use cases as they relate to both the public and private sectors. As a Customer Success Manager focusing on our government business in Europe, you will collaborate closely with ICEYE's regional Solutions Sales team to help customers on the assessment, definition, planning and implementation of highly innovative natural catastrophe solutions based on ICEYE's satellite constellation. You will also be responsible for working closely with our Product Management and Product Operations teams to coordinate customer feedback and the reliable delivery of ICEYE's solutions.In this role you will:

Lead the onboarding process for clients and facilitate an effective and successful implementation and usage of ICEYEs products and solutions.
Understanding the customer's needs and expectations and providing effective ICEYE solutions that meet their requirements and address existing challenges.
Assessment of product fit/business benefit in the customer context and developing together with the customer an approach to achieve sustainable value add from ICEYE's products and solutions.
Joint customer / ICEYE solution implementation planning & management.
Develop and nurture relationships with key stakeholders throughout the whole customer lifecycle, including:
Providing customers with guidance on the use of ICEYE's products and solutions and proactively assisting them in resolving any challenges that may arise.
Monitoring customer satisfaction levels and tracking key performance indicators (KPIs) to ensure that customer expectations are being met.
Developing and implementing strategies to enhance customer satisfaction and loyalty.

Closely collaborate with the broader Sales team to support client contract renewals and identify opportunities for up- and cross-selling, as well as sharing best practices and success stories.
Gather and analyse customer feedback and identify areas for improvement in ICEYE's products and solutions; closely collaborate with the product and development teams to drive product improvements and ensure customer's needs are met.
Obtain and maintain an in-depth understanding of ICEYE's Natural Catastrophe (NatCat) products to effectively address client needs and requests, and offer strategic guidance on product utilisation.
Keep up to date on industry trends and best practices and proactively recommend improvements to ICEYE's customer success approach and processes.

Requirements

Experience in a Customer Success, Sales, Project Management or other customer-facing role
Background working with in the public-sector or with public-sector customers (insurance, banking or utilities is an additional plus)
Excellent English-language communication and interpersonal skills (working proficiency in Spanish, Greek, or Portuguese is a strong plus)
Ability to build strong relationships with customers and colleagues
Familiarity with geospatial technologies, remote sensing or natural catastrophe solutions
Passionate about the potential to drive innovation and transformation using unique new sources of data
Ability to work in a fast-paced environment in a growth company and eagerness to learn and adapt quickly.

Key CompetencesIn addition to the requirements above, we evaluate candidates on these key qualities throughout the hiring process:

Intellectual Firepower: Rapidly comprehends, structures and synthesizes complex information, draws accurate conclusions, and communicates them with clarity.
Passion & Work Ethic: Brings sustained motivation, resilience, and high personal standards to every challenge.
Ownership & Action: Assumes full accountability for outcomes, acting decisively, and ensuring commitments are delivered.
Team Player: Works collaboratively across teams, contributing to shared success, and engaging in constructive debate.
Integrity & Growth Mindset: Operates with transparency and humility, learns from setbacks, and actively seeks opportunities to grow.

Application Process

TA Screen
HM interview
Panel interview
Task presentation

Benefits:What We Offer at ICEYEAt ICEYE, you will join a diverse and highly engaged team united by the ambition to make the impossible possible. We know that we will succeed only through exceptional people in our team - which is why your growth, wellbeing, and success are a priority.As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. You will benefit from continuous professional development, training opportunities, and a ICEYE is a place where your contributions have a visible impact, and where we celebrate success together.Benefits: (subject to candidate location)

A job that matters in a dynamic Defence Technology and Earth Observation environment with a scale-up approach

An independent role with a supportive and diverse work environment
Occupational healthcare, occupational, and accident insurance
A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
Phone subscription with iPhone of choice
Relocation support (i.e. flight tickets, accommodation, relocation agency support)
Time for self-development, research, training, conferences, or certification schemes
Inspiring and collaborating offices and silent workspaces enable you to focus

Our Commitment to Diversity, Equity, and InclusionAt ICEYE, we believe that diversity isn't just a buzzword - it's our greatest asset.We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences.Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger.We welcome applications from people of all backgrounds, including those who may need workplace adjustments. If you require any specific accommodations or assistance during the recruitment process for any reason, please let us know.Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at .

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