Payment Operations Analyst

• Configure and monitor settings in PIQ Payment IQ and support the setup of configurations in our internal system.
• Analyze transactional data, identify trends, and recommend optimizations to routing logic, fraud rules, and provider setups.
• Contribute to the development of our internal system by offering operational insights, reporting needs, and UX suggestions to development teams.
• Track fraud patterns, perform root cause analysis, and recommend preventive measures across platforms.
• Produce regular and ad hoc reports covering KPIs, fraud rates, approval performance, and operational metrics.
• Collaborate with PSPs and internal teams to troubleshoot issues and improve integration quality.
• Assist in the testing and rollout of new payment features and routing logic in both systems.
• Work with Finance, Fraud, Risk, and CS teams to improve overall payment efficiency and customer experience.

• At least 3 years of experience in payments or payment analytics, preferably within iGaming.
• Practical knowledge of Payment IQ and experience working with or supporting the development of internal tools.
• Strong analytical mindset with solid Excel/reporting capabilities and attention to detail.
• Familiarity with fraud signals, routing mechanics, and PSP performance metrics.
• A collaborative and proactive communicator, comfortable interfacing with both technical and operational teams.
• Based in or willing to relocate to Malta.

Pentasia