Global service desk manager
Kemira
- Helsinki
- Vakituinen
- Täyspäiväinen
- Owning the concept of the global service desk and being responsible for the 24/7 global virtual service desk
- Designing the global working methods and processes, enabling a professional and efficient support and ensuring good end-user satisfaction
- Ensuring that the global processes and tools are used by all service desk teams and the collaboration between the teams is good
- Ensuring that employees working in the global IT service desk have knowledge they need to work efficiently, with a good quality and comply with Kemira IT's global processes. You'll also ensure open and equal knowledge sharing between global support teams and individuals
- Supporting the service desk agents and the team leads in work procedure and tools related questions and working closely with IT service managers, specialists and operation's managers
- You have a positive mindset combined with get-things-done attitude
- You have very good management and communication skills and are experienced in working with people from different cultures and back-grounds
- You have back-ground in service desk or customer service and are very familiar with the processes related to the end user support
- You have the ability to work under pressure in a sometimes hectic global environment
- Preferably you have at minimum a bachelor's degree in suitable field (e.g. Information Technology)
- You are familiar with service management tools, preferably ServiceNow
- You communicate fluently in English
- Global impact: Be part of a multicultural global team supporting and implementing new capabilities for a global organization
- Experienced teammates and skilled co-workers
- Relaxed yet focused working environment
- Independency in defining your work/life -balance
- Competitive salary and benefits
For more information, please contact Tuija Raukola, Senior Manager, IT End user services, +358 40 637 0707 in April 15 between 13-15:30 or April 17 at 9-11 EET.Kemira is a global leader in sustainable chemical solutions for water-intensive industries. Our customers include industrial and municipal water treatment operators, and pulp & paper industry among others. We provide the best-suited products and services to improve our customers' product quality, process, and resource efficiency. Our focus is on water treatment, renewable solutions, and digital services. In 2023, Kemira had annual revenue of around EUR 3.4 billion and around 5,000 employees. Kemira shares are listed on the Nasdaq Helsinki Ltd. For more information, please visit our web site and .Find similar jobs:@ Kemira 2022 All rights reserved×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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