World-class customer service is one of the cornerstones of Wolt 💙 We're about delivering exceptional customer experiences and are looking for someone who understands the power of outstanding support. Someone who thrives on leading an engineering team to excellence, and who believes in the importance of effective communication.Imagine being at the helm of a team dedicated to ensuring every customer interaction is a delight. As a Team Lead in this team, you'll have the opportunity to lead a diverse team of engineers who are passionate about building top-notch support products and tools. With your guidance, they'll be empowered to tackle challenges head-on and build a high-load real-time system, crucial to continue supporting the growth of our business. 🚀In this role, you'll be the driving force behind our support operations, leading a cross-functional team across backend, web and mobile development. Fostering their growth, and ensuring they have the support they need to thrive. Your days will be filled with collaboration, mentorship, and strategic planning as you lead your team through the weekly cycle, create personal development plans, and conduct regular one-on-ones.💫But it's not just about leading a team; it's about making an impact. You'll be instrumental in shaping the future of Wolt's customer support, working closely with our Product Lead to develop new innovative solutions. And with over 25+ million monthly users counting on us, your contributions will directly impact the experiences of millions around the world. 🌍Our humble expectationsTo thrive in our team, you'll need solid leadership experience collaborating strongly with product teams and business stakeholders. Being flexible and comfortable working with various languages and technologies depending on the task is a big plus. However, previous hands-on software development experience in backend and mobile is needed. 🛠️We appreciate candidates who have worked closely with product teams and senior team members, and who can handle stakeholder relationships on the business side. Experience with rollouts and fast-paced production environments is essential.Additionally, having expertise in Kubernetes and AWS would be valuable, as we rely on these technologies for our projects. Your familiarity with these tools will be a significant asset to our team's success.
