Technical Support Engineer

Helsinki
Vakituinen
Täyspäiväinen

14 päivää sitten

Job Description:If you're seeking a role where your expertise serves a greater purpose, then this opportunity is tailor-made for you.As our Technical Support Engineer, you will be at the forefront, connecting those who protect. Working in international projects, you'll collaborate closely with cross-functional teams to design, implement, and integrate innovative technological solutions to customers' specific needs.Does this align with your aspirations?Let’s take a closer look at your roleAs a valued member of our team specialising in the Public Safety sector, your primary objective revolves around:Incident ManagementAnalyse faults in customer systems; take over incidents and technical requests from the Service DeskMaintain and control the contractually agreed service levelsEnsure control of and compliance with the escalation processesManage incidents/problems to product support; interface to 3rd level product support / technical solution and to the service deskImplement solutions and workarounds for technical problems of the customer via remote access and / or on-site assignmentsProblem ManagementImplement problem management with colleagues’ support; safe handling of all necessary diagnostic tools and measure equipment for the comprehensive recording of debug information with provision of the necessary indications to 3rd level supportResponsible with support for identifying and proving product / software faults to 3rd level support / the manufacturer by developing reproducible procedures to force system failureCreate meaningful statistics on defect patterns with derivations on serial defectsManage knowledge to ensure a high first-time fault resolution rate in the service deskService ValidationPlan and conduct tests, if necessary, with the involvement of the customerConfigure and further develop the test environment; set up, configure and document test and measurement equipmentPlan and execute Site Engineering and Factory Acceptance Test (FAT)Other tasksEnsure fault-free operation and regular maintenance and servicing of the technical support system in the laboratoryWhy choose us?We're in the business of tackling cool projects with top-notch tech. Which means:Purpose: With us you make a difference every day, contributing to projects that directly impact public safety and security.Multicultural Environment: Joining a vibrant team where collaboration knows no borders, provides you an enriching opportunity to expand your horizons and work on diverse projects across various countries and cultures.Company Culture: You become part of a flexible and collaborative culture that fosters diversity. Together, we're on a transformative journey, embracing new ways of working through open communication and cooperation, nurturing meaningful change.Skillset Development: With ongoing projects and new tenders constantly on the horizon, there's ample room for growth and a chance to expand your expertise in diverse domains.Career Opportunities: Whether your aspirations lie in leadership roles, specialized domains, or international ventures, we're committed to supporting your journey every step of the way.Hybrid Working: We believe in flexibility that supports the well-being of our employees and at the same time value the face-to-face encounters at the office. According to our hybrid working model, you can work up to 2 days per week remotely.Let’s talk about you – who is set to thrive in this position?In this role, we need a seasoned technical expert who excels in our multicultural environment and has completed university studies in e.g. electrical or communications engineering or computer science or similar. You have several years of professional experience (minimum 3 years) in incident management, problem management, SW deployment, or service validation.You have solid understanding in several of the following fields with additional skills appreciated:Sound experience in dealing with CRM and trouble ticket systemsExperience in configuration, commissioning and troubleshooting in one or more of the following domains:Digital radio/mobile radio systems 3/4/5G including subscriber management systemsOperating systems (UNIX/Linux/Windows)IT systems, IP networks (local and backbone), and network management systems (NMS)Virtualization technologies, especially VMware and Linux KVMIT security architectures and network hardening techniquesTETRA/DMR networks providing mission and business critical communication servicesExperience in the integration of multi-carrier PMR systems, IP-based backhaul, and RF distribution networksKnowledge of Nokia DX platform is a plusProcess and application knowledge in the use of trouble ticket systemsConfident handling of databases and database-based applicationsITIL Foundation, as well as understanding and theoretical mastery of the ITIL functions Service Desk, Incident Management and Problem Management.Ability to document clearly and factuallyOne of Airbus values is “customer” and this role demands strong interpersonal skills in order to provide a high level of service to our customers. This materializes e.g. inStrong communication skills in English (written and spoken)Ability to work in a team cooperating, taking initiatives, showcasing assertivenessAbility to also work independently, being solution oriented, structured, analytical and efficientIf you're someone who relishes the opportunity to take charge, innovate, and deliver results without constant micromanaging, then you're the ideal fit for our team.Let us hear from you!You can apply for this position until 24th of April 2026. Please apply by submitting your CV, cover letter and salary expectation.If you have any questions regarding this position or working with us, Head of Service Desk Heimo Kinnunen will be happy to provide further information during the application period. You can reach him by phone (+358 405583518) or via email at heimo.kinnunen@airbus.com.This position requires standard Finnish security clearance, see .Airbus' team plays a vital role in supporting those who secure, preserve, prevent, and defend. With a profound expertise in crafting mission-critical solutions, we're not just changing the game in aerospace, we are creating a better-connected, safer and more prosperous world.We offer advanced communication and collaboration solutions, compliant with the highest standards of security and reliability, both for mission and business critical users. And we need new minds to join our journey to break the borders of the ordinary.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus Defence and Space OyContract Type: PermanentExperience Level: ProfessionalJob Family: Customer Eng.&Technical Support&Services
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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