Technical Support Manager

Enersense

Helsinki
Vakituinen
Täyspäiväinen

1 kuukausi sitten

Job Description:At Enersense, we are highly engaged in making a zero-emissions society a reality with a mission to be centrally involved in implementing the energy transition through profitable business. To accelerate this transition in the sustainable mobility arena, we are looking for a customer and solution -oriented Technical Support Manager to join our dynamic EV Charging team. Our office is located in Espoo.Your main tasks include;

Build and manage technical support services of EV Charging business including technical support to customers and partners, relevant technical trainings, spare part operations and customer deliveries, considering the needs of different external and internal stakeholders.
Ensure excellent customer experience and partner satisfaction levels through providing outstanding and efficient technical support.
Close collaboration and technical support for the sales team throughout different sales process phases.
Supporting and collaborating closely with other internal stakeholders such as product development and supply chain as necessary.
Ensure that relevant technical documentations are up-to-date.
Lead and coordinate the work of the technical support team, and ensure the technical support organization, processes and tools are in line with current and future needs.

Keys to success;

Relevant degree in engineering, business or other relevant field.
At least 5 years of relevant professional experience, preferably from within the EV industry and in an international setting.
Proven experience in building and managing technical support services and team. Previous knowledge and experience from spare part operations is considered an advantage.
Strongly customer-oriented mindset and solutions-driven approach.
Excellent collaboration, communication, presentation and negotiation skills.
Willingness and possibility for occasional travel.
Fluent proficiency in English is required. Full working proficiency in Finnish. Swedish and/or other European language(s) is considered a plus.

By submitting your application, you will also create a job seeker profile and join our job seeker network. This way, we can offer you suitable and interesting job opportunities in the future as well.Please apply for the position as soon as possible, as it will be filled once a suitable candidate is found.For more information, please contact: Terhi Uusimäki, Talent Acquisition Specialist, +358 40 569 5300, terhi.uusimaki@enersense.com#enersenserecruitmentAbout Us:Enersense International Plc is a creator of zero emission energy solutions and strongly supports the ongoing energy transition and enabling a zero-emission society. Enersense Group's revenue in 2022 was EUR 268 million. The company has approximately 2,000 employees, with operations in Finland and internationally. Enersense's shares are listed on Nasdaq Helsinki (ESENSE). The company's website can be found at http://www.enersense.com/

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