Product Support Specialist

• Prioritization and timely resolution of customer quality issues and technical support questions
• Point of contact for technical support teams around the world
• Provides specification, installation and application guidance to internal and external customers
• Technical training to partners, distributors, sales companies, bodybuilders and customers
• Establishes, distributes and follows-up service letters and product re-calls (contribute to content)
• Documentation creation (manuals, instruction video, warranty books, etc.)
• Tracks, routes and redirects problems to correct resources
• Ensures proper facts and problem reports to R&D, QA and other PSC units
• Provides content to the PLC (Product Lifetime Care) process (cases, documents, reports, etc)
• Facilitates complex and cross functional root cause analysis incl. escalation to PLC
• Participates in development and NPD (New Product Development) - projects as subject matter expertise
• Recommends procedure / process and product modifications.

• University Degree: A Bachelor's or Master's degree in Engineering
• Experience: 5+ years of experience in a similar position, preferably in on-road load handling or heavy machinery
• Understanding of hydraulic and CAN-controlled machinery
• Hands-on experience with heavy machinery and/or technical writing is preferred
• Interpersonal Skills: The ability to build and maintain strong working relationships with colleagues, customers, and stakeholders is vital
• Problem-Solving Skills: The ability to analyze complex problems, develop creative solutions, and implement them effectively
• Communication Skills: Excellent communication skills, including the ability to present technical information clearly
• Language Proficiency: Fluency in both spoken and written English is mandatory. Other language skills are considered as an asset

Service