Finnish Speaking Airline Customer Service Agent

• Deliver outstanding customer support to Finnish-speaking clients through multiple channels like phone, email, and chat.
• Assist passengers with various inquiries including flight bookings, cancellations, and changes.
• Efficiently resolve customer complaints and issues with professionalism and care.
• Maintain up-to-date knowledge of airline services, policies, and industry developments to offer accurate information.
• Document all customer interactions and maintain records in the CRM system.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Engage in ongoing training to enhance product knowledge and service delivery.

• Fluency in Finnish and English, with excellent verbal and written communication skills.
• Experience in customer service, ideally within the airline or travel sector.
• Strong interpersonal skills with a focus on resolving issues efficiently.
• Able to thrive in a fast-paced environment while managing multiple priorities.
• Familiarity with customer service software and proficiency in Microsoft Office.
• Detail-oriented with strong organizational capabilities.
• A genuine enthusiasm for travel and a desire to assist customers in creating positive experiences.

• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...

Patrique Mercier Recruitment By Nellie