The positionThe Service Management function is responsible for managing and strengthening relationships with designated strategic customers, while ensuring that best software development practices are applied across customer deliveries. The goal is to secure high customer satisfaction and enable long-term value creation. The team operates as a central coordination point between customers, sales, and delivery operations, combining strong commercial understanding with a customer-focused service mindset.Its responsibilities include measuring and monitoring customer satisfaction, proactively identifying risks or gaps, and taking clear ownership of issue resolution. The function coordinates the day-to-day activities needed to support strategic accounts and handles both commercial and technical customer requests in line with contractual commitments. It also plays an important role in renewals, add-on sales, and upsell opportunities, while continuously developing the DevOps models and service practices used in customer deliveries.YouYou have a strong background in leading and developing professional services sales and delivery functions, combined with proven commercial experience. You demonstrate a high level of ownership and accountability and bring a strong customer-focused mindset to everything you do. You are structured, organized, and disciplined in execution, with a clear service orientation and the ability to balance operational excellence with business objectives.The optimal background includes experience with complex process re-engineering and change management, as well as an understanding of how structured service models evolve in scaling organizations. An affinity for timely documentation, maintaining accurate data, and creating order in processes and systems is highly beneficial in this role.Your responsibilitiesLead, inspire, and manage a team of senior Service Management professionalsCoach and support Service Managers in operational excellence and commercial capabilitiesFoster a culture of ownership, autonomy, and accountabilityDrive performance management: goal setting, feedback, and corrective actions when neededOwn and further develop the company’s client management model based on service level tiersOwn and further develop the company’s DevOps/service models and related processesOwn and govern the CRM system from a service organization perspectiveCollaborate closely with Sales to ensure aligned CRM usage, data quality, and reportingAlign Service, Sales, and Delivery stakeholders around shared objectivesBuild trust, credibility, and strong cross-functional relationshipsRequired skills & experienceProven leadership experience managing senior professionals (or similar roles)5+ years of project and service management experience within IT/software delivery environments (preferably agile/DevOps)Strong background in professional services sales and account managementSolid understanding of CRM processes, data structures, and value-driving best practicesExperience in designing business processes, performance metrics, and reporting frameworksExperience with HubSpot CRM developmentWe’d be thrilled to see that you have worked with:Strategic/key account service leadership (multi-stakeholder customer environments)Service level tiering and structured client management modelsDevOps operating models and continuous improvement of service practicesCommercial ownership in services: renewals, add-ons, upsell and scope governanceComplex process re-engineering and change management initiativesCRM governance initiatives (data quality, reporting, adoption and stakeholder alignment)In addition to that we value:Strong sense of ownership and accountability - you take initiative and drive things to completionA customer-focused, service-minded approach while keeping business objectives in viewStructured, organized, and disciplined execution; comfort with documentation and data accuracyAbility to communicate clearly, build trust, and align cross-functional stakeholdersA leadership style that enables autonomy, sets direction, and supports performanceWant to be part of our team? Click Apply we’ll be in contact!By clicking apply you can choose to attach your LinkedIn profile or CV and application. The choice is yours! Whatever you choose to do please don't hesitate, we will start the recruitment process and interviews immediately.Solteq is a Nordic provider of IT services and software solutions specializing in the digitalization of business and industry-specific software. The key sectors in which we have long term experience include retail, industry, energy and services.Our mission is to simplify the digital world to make a better tomorrow.We are an insightful and dedicated team of experts. We are passionate and humble listeners, driven by the desire for the best customer understanding. We make customer success stories with remarkable experiences and solutions that deliver lasting value.Our over 400 experts, who work in six countries, develop and implement solutions for clients mainly in the Nordic countries.We are constantly looking for new people to join our growing team. Take a look at our open positions and join us in developing remarkable experiences and solutions that deliver lasting value.
