German speaking Customer Lifecycle Trainees (part-time)

Holvi

Helsinki
Väliaikainen
Osa-aikainen

30 päivää sitten
Hae työhön helposti

We 💛 small businessWe founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on – traditional banks were giving us the cold shoulder. Why not help ourselves? We asked. And so, with time and effort (and lots of coffee), we mastered small business finance – and Holvi was born.Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts.Right now, we’re looking for a part-time Customer Lifecycle Trainee (German speaking) joining our Customer Lifecycle Management team.As a Customer Lifecycle Trainee at Holvi, your main responsibility is to assist and encourage new customers to get onboarded to the service and support existing customers to keep their business information up to date.A typical day for you could look like:

call customers in order to assist and encourage them to finalise their onboarding process
call customers in order to remind and support them in updating their business information
review account applications based on our guidelines and policies
reach out to customers for additional information related to open requests
review, evaluate and verify customer data
support your colleagues in any Customer Lifecycle Management related tasks

RequirementsThis is for you if:

You're fluent in English and German, both in writing and speaking
Connecting with customers through phone and email brings you joy
You have customer service experience
Communicating with customers is your forte, and you have a customer-centric mindset
Prioritising tasks and promptly addressing any issues comes naturally to you
You like to work in a team environment and are self-motivated
Assessing complex cases in line with compliance requirements is a challenge you're excited to tackle
You are interested in compliance and regulations
Your analytical skills, attention to detail, and determination are top-notch
You're curious, a quick learner, and love sharing your learnings with others
You're available for a full-time two-week onboarding period in the beginning of the employment

It's a plus if:

You have a background in banking, law, or compliance
You've got previous experience in onboarding customers to regulated services

BenefitsAs a Customer Lifecycle trainee, you get to experience customer work in the finance sector in a variety of ways - from onboarding customers to solving their various challenges. We make sure that you are properly introduced to your new role and we are always there to help you. Our Helsinki office provides excellent working facilities as well as coffee, tea and snacks. You also get comprehensive occupational health care for the entire duration of your employment.Think you're a good fit?We'd love to hear from you! Don't wait too long, though, as we're eager to fill these positions with the right candidates. Send us your application by 22 April 2024, and let's make this happen. If you have any questions about the position, feel free to reach out to Team Lead Stephan at .Logistics:

This position comes with 15 or 20 weekly working hours and a temporary 1 year contract
The employment is paid according to the collective agreement Holvi has in use
Flexible work hours between 08:00 and 18:00 in our new beautiful Helsinki office
You will start with a full-time two-week Onboarding and after that your contract is based on the agreed weekly hours

Join us on this exciting adventure – we can't wait to welcome you to the Holvi team!Equal Opportunity StatementAt Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Holvi