Service Coordinator Trainee, Digital & Automation

Helsinki
Sopimus
Osa-aikainen

8 päivää sitten

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.We are looking for aSERVICE COORDINATOR TRAINEE - DIGITAL & AUTOMATIONto join our Customer Services team in Digital & Automation business line in Finland. If you are looking for an opportunity to gain valuable experience in the medical technology field, this role is just for you! This trainee role offers a great opportunity to learn about service coordination in a supportive and knowledgeable team. You will gain insights into the medical technology industry while developing essential professional skills.We offer a flexible schedule with a minimum of 20 hours/week, and during the summer months, full-time work is expected to ensure coverage during colleagues' holidays.Our office is currently located in Helsinki city center with modern facilities. Siemens Healthineers Way of Working also includes flexible possibilities to work remotely from home.As a Service Coordinator Trainee, you will support our team in:

Processing customer requests by phone, email and through tickets
Communicating with customers and keeping them updated on service-related matters
Providing 1st level technical, application and administrative user support
Planning and dispatching various field service support activities
Scheduling and coordinating planned services
Supporting the assigned field service team by making sure the needed spare parts are delivered to the correct sites on time

The role is also in close collaboration with the Customer Care Center which interacts with all departments and functions, offering you the chance to expand your knowledge with different teams and their activities at Siemens Healthineers.Work shifts are scheduled between 7:00 - 19:00 on weekdays with flexible possibility to work remotely from home.What we are looking for:

You are currently studying in Business Administration, Information Technology, or a related field
You have an interest in Medical Technology field and already know something about imaging, Healthcare IT and laboratory equipment
You have native proficiency in Finnish and professional working proficiency in English
You take initiative and are eager to learn new tools (SAP knowledge is a plus, but not required, don't worry!)

Further attributes and skills:

You enjoy helping others and have a customer-focused mindset
You are open to learning new things and confident in taking responsibility after a thorough onboarding
You enjoy adapting to new situations and can stay calm under pressure, for example when customers are expecting answers and guidance
You are proactive and like to solve problems before they escalate
You communicate clearly and professionally, making collaboration with you and the team smooth and effective

Application deadline: 29.04.2026. Submit your application as soon as possible, we review them as they come in!For further information about the position, please contact Customer Services Manager Aleksi Vikkula (email aleksi.vikkula@siemens-healthineers.com).We look forward to receiving your online application! Please keep in mind that we cannot process applications sent via email.Who we are:We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.How we work:When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.As an equal opportunity employer, we welcome applications from individuals with disabilities.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.To all recruitment agencies:Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.#LI-HYBRID

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